How Acciona digitalized the signing of contracts

Acciona División Inmobiliaria has used Namirial’s advanced electronic signature solution for over 7 years to speed up the signing of the purchase contract and the deposit contract. Here are all the details.

With 30 years of experience, Acciona’s Real Estate Division is one of the leading residential development and management companies in Spain, with properties spread across Spain, Portugal, Poland, and Mexico.

The challenge

Until the implementation of Namirial’s advanced electronic signature solution, all real estate purchase contracts and deposit contracts were signed on paper.

What was the process for signing purchase contracts like before using Namirial?

Real estate purchase transactions involved signing around 200 documents per month, including purchase contracts, deposit contracts, insurance policies, and other related documents.

Before using Namirial, when it came time to close a real estate purchase transaction, the process was as follows:

1. Acciona’s Real Estate Division sales team prepared the documentation and, after review, Acciona proceeded to physically sign all the pages of the document.
2. The appointment date was confirmed with the customer at the sales point of the promotion of the property being sold.
3. All the documentation to be signed was sent to the customer by courier, so they could review it before the appointment day.
4. On the day of the appointment, the customer reviewed the purchase documentation again and proceeded to sign every page.

If for any reason there was an error in the documentation or a last-minute change, the process had to start again from point 1.

“As part of Acciona’s digitalization process, and being a leading company in sustainability, it has been decisive to incorporate a tool that facilitates the elimination of paper in those processes that are perfectly digitalizable.”

— José Morales, IT Manager of Acciona’s Real Estate Division

Solution

With the implementation of Namirial’s advanced electronic signature at Acciona División Inmobiliaria, the process of signing all the documentation needed to formalize the purchase of a property – signing of the purchase contract and the deposit contract – has been digitalized.

The process for signing real estate purchase contracts and deposit contracts with Namirial is as follows:

1. The documentation is uploaded to the Namirial platform (dashboard) and the spaces where the customer must sign, the fields confirming rights and obligations, and the order of the signers’ flow are defined.
2. The documentation to be signed is sent.
3. It is signed either from a mobile device or from a graphics tablet at any of Acciona División Inmobiliaria’s sales points.

This process can be completed in just 3 minutes, with the advantage that automatic reminders can be scheduled and expiration deadlines for the documentation can be set in case it is not signed.

So, whether buyers live in Spain or abroad, this procedure is now carried out digitally. Acciona División Inmobiliaria, with the addition of Namirial, has made two online signing options available to its customers:

1. Digital signature from the customer’s own mobile phone, so they can sign both the purchase contract and the deposit contract from anywhere and at any time.
2. Digital signature on a graphics tablet at any Acciona División Inmobiliaria sales point.

In both cases, both the customer and the real estate company immediately receive the signed purchase documentation, so the transaction is formalized instantly.

Property sales that used to take days or even weeks to close are now closed almost immediately at Acciona División Inmobiliaria.

Results

Three advantages of signing all real estate purchase documentation online

1. Anywhere, anytime, any device

Acciona Real Estate Division customers can sign wherever and whenever they want, directly from their mobile phone or at a company sales point.

2. Good image for the customer

New customers value the ease and speed that electronic signature brings to any process involving signing documentation. In fact, they now consider it an essential tool that any digital company should offer.

3. Paperless culture

As part of Acciona’s digitalization process, and being a leading company in sustainability, it has been decisive to incorporate a tool that facilitates the total elimination of paper in those processes that are perfectly digitalizable.

“Customers appreciate the convenience and speed of the signing process, and the truth is that they no longer understand why signing should be done on paper when, in their daily lives, any transaction or purchase is carried out digitally.”

— José Morales, IT Manager of Acciona’s Real Estate Division

Other use cases of Acciona División Inmobiliaria with Namirial

• It uses Namirial’s services to sign room rental contracts in student residences. The company manages 5 student residences in Spain, and the use of electronic signature has made it easier for parents to sign the rental contract at any time, from their mobile phone, without having to travel back to the residence.
• Use of electronic signature among branches with staff throughout Spain for internal documents and necessary authorizations, due to the immediacy and ease of signing.

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Disclaimer: this success story was originally produced and published by Signaturit. Following the integration of Signaturit into the Namirial Group, it is now hosted on the Namirial website for archival and informational purposes. The results, figures, branding, and product references reflect the customer experience at the time of original publication and may no longer represent current offerings or outcomes.