Founded in 2001, yoopala.com, France’s leading in-home childcare platform, connects parents looking for childcare with babysitters. Thanks to Namirial’s electronic signature, Yoopala now has all its childcare contracts signed electronically.
Today, Yoopala represents more than 4,000 salaried in-home nannies and runs a network of over 240,000 babysitters throughout France. This presence allows it to meet any in-home childcare need for children aged 0 to 6: pickups from daycare and school, full-time care, Wednesdays, school holidays, shared care, evenings…
+4k
salaried in-home nannies
+240k
babysitters in the Yoopala network
48h
to sign the majority of contracts
From a simple database of babysitter résumés accessible via subscription, Yoopala transformed in 2009 into a full-service operator capable of managing the entire babysitter recruitment process (HR management, quality processes, connection with the French family benefits agency, administrative follow-up), offering its clients a comprehensive service free of any administrative complexity.
Escaping the “Print, Sign, Scan” Ordeal
Previously, parents had to print the contract they received online, then sign it and send it back either by fax or by email after scanning it. These procedures could take time, and some customers got stuck, either because they didn’t have a printer, or because they didn’t have a scanner or fax machine. It was essential to make life easier for customers in order to pursue Yoopala’s goal of responsiveness.
“Two years ago, parents had to print the contract they received online, then sign it and send it back to us either by fax or by email after scanning it. These procedures could take time, and some customers got stuck, either because they didn’t have a printer, or because they didn’t have a scanner or fax machine. We absolutely needed to make life easier for them in order to pursue our goal of responsiveness.”
— Sabrina Gayet, Customer Director at Yoopala
The company then set out to find an online signing solution, and quickly settled on Namirial, thanks to its ability to serve SMEs. Within a few days, the SaaS-based signature was integrated into the CRM used by Yoopala to manage all its customers.
As a result of the integration, when a parent signs up on the Yoopala.com website, they can run a simulation based on their babysitting needs, and then, if they agree with the proposal, receive an invitation to electronically sign their service agreement. All they need to do is click the link, read the contract, accept the terms, and enter the 4-digit security code received by SMS. Once the contract is signed, the assignment can begin.
A Drastic Reduction in the Sales Cycle
A year and a half after the project began, Yoopala has racked up several tens of thousands of signatures, and the use of Namirial‘s solution has proven to be a resounding success.
“All our new customers sign their contract electronically. The solution gives us unprecedented day-to-day convenience. And honestly, today we couldn’t work without electronic signature anymore.”
— Sabrina Gayet, Customer Director at Yoopala
Rolling out online signing has, above all, considerably shortened the time between accepting a quote and starting the assignment, by drastically reducing the time it takes to collect signatures.
“It used to take us a good 3 or 4 days to get signed contracts back. Today, the majority of contracts are signed in under 48 hours.”
— Sabrina Gayet, Customer Director at Yoopala
Disclaimer: this success story was originally produced and published by Signaturit Group. Following the integration of Signaturit into the Namirial Group, it is now hosted on the Namirial website for archival and informational purposes. The results, figures, branding, and product references reflect the customer experience at the time of original publication and may no longer represent current offerings or outcomes.