Hospital Mesa del Castillo, together with Nunsys and Namirial, has digitalized the signing and management of clinical documents through biometric signature technology. The solution automates informed consents and medical reports, reduces administrative costs, and guarantees full traceability and legal security, delivering a more efficient healthcare experience centered on the patient.
Hospital Mesa del Castillo, located in Murcia, Spain, has more than 70 years of experience and over 30 medical and surgical specialties. The privately managed healthcare center works in partnership with the Murcia Regional Health Service and provides care for patients covered by numerous private health insurance companies, occupational health insurers, sports insurers, and traffic accident services.
To improve the patient experience and modernize document management, the hospital implemented in-person biometric signature, a trusted digital solution delivered together with Nunsys, a technology partner specialized in digital transformation for the healthcare sector.
The challenge
Key healthcare processes, including the signing of attendance confirmations, informed consents, and medical reports, were still paper-based, creating operational inefficiencies, unnecessary administrative costs, and legal risks associated with handling sensitive patient data.
The documentation was not always integrated into the hospital management system and, because multiple stakeholders were involved — including patients, doctors, insurance providers, and mutual organizations — delays and inefficiencies frequently affected the updating of clinical records.
The hospital therefore sought a solution capable of:
- Digitalizing the entire signature and document management process.
- Ensuring compliance with GDPR and healthcare regulations.
- Eliminating paper and reducing administrative costs.
- Improving traceability, operational efficiency, and the patient experience.
The solution
The in-person biometric signature was fully integrated into the hospital management system together with Nunsys, transforming a traditionally paper-based process into a 100% digital and secure workflow.
- Biometric handwritten signature captured on a certified tablet and backed by a trusted third party.
- Automatic generation of attendance confirmations and digitally signed medical documents.
- Microsoft Word integration, enabling doctors and physiotherapists to create reports and treatment summaries signed with the hospital’s qualified electronic seal.
- Automatic classification and archiving of documents within each patient’s medical record.
The solution unified medical and administrative processes on a single digital platform, improving operational efficiency while strengthening the security and traceability of all clinical documentation. The technology integrates naturally into the daily work of healthcare professionals and delivers value from day one.
“This solution has allowed us not only to digitize and automate the entire document process, achieving significant cost savings, but also to add legal assurance thanks to biometric signatures and electronic certificates, fully complying with data protection regulations.”
— Ignacio Pérez Cuadrado, IT Manager, Hospital Mesa del Castillo
Results
The implementation of biometric signature and digital document management has significantly improved Hospital Mesa del Castillo’s clinical and administrative processes, reducing costs, increasing efficiency, and strengthening legal certainty throughout the patient journey.
- 100% digital management of informed consents, attendance confirmations, and medical reports.
- Significant reduction in administrative costs by eliminating paper-based processes and manual document handling.
- Full traceability and legal certainty through biometric signatures and qualified electronic certificates.
- Automatic integration of signed documents into each patient’s electronic medical record.
- Greater efficiency for healthcare professionals, allowing doctors and physiotherapists to generate, sign, and archive documents directly from their daily working environment.
- Improved patient experience through faster, simpler, and more secure administrative procedures.
Driving healthcare digital transformation through trusted technology
The collaboration between Hospital Mesa del Castillo, Nunsys, and Namirial demonstrates how trusted digital technologies can transform healthcare document management by combining operational efficiency, legal certainty, regulatory compliance, and a better patient experience.
By replacing paper-based workflows with secure digital processes, the hospital has optimized clinical operations while ensuring complete traceability and stronger protection of sensitive healthcare information.
Would you like to digitalize healthcare document workflows with trusted electronic signature solutions? Discover how we can help your organization improve efficiency, compliance, and patient experience.
Disclaimer: this success story was originally created and published by Signaturit. Following the integration of Signaturit into the Namirial Group, it is now hosted on the Namirial website for informational and archival purposes. The results, data, branding, and product references presented reflect the customer experience at the time of the original publication and may no longer represent current offerings or outcomes.