Flokk, a European leader in sustainable furniture, has transformed its contract management with the support of OPTANIUM and Namirial. By combining biometric signing and digital certificate signing, the company has accelerated approval times, improved contract traceability, and eliminated paper use, reinforcing its commitment to efficiency and sustainability.
Flokk, a European leader in the design and production of sustainable furniture, manages more than 600 sales and rental contracts every year. With a portfolio that includes renowned brands such as HÅG, Giroflex, and Profim, the company needed to modernize its contract management in order to increase efficiency, improve the customer experience, and reduce its reliance on paper, in line with its sustainability strategy.
The challenge
Before implementation, Flokk’s contract signing processes faced several limitations:
- Slow contract execution: the exchange of physical documents, delivery times, and lack of traceability slowed down the completion of agreements.
- Lack of visibility: both clients and employees often did not know the exact status of a contract.
- Paper dependency: incompatible with the company’s environmental goals.
- High administrative burden: reviewing, filing, and manually tracking 40–50 page contracts required significant time and internal resources.
The solution
With the support of its technology partner OPTANIUM, Flokk integrated the electronic signature service from Namirial, through the eurosignatur.de platform.
The model combined two signature modalities, tailored to different needs:
- Digital certificate signing: used internally by supervisors and directors to approve and ratify contracts quickly and securely.
- Remote biometric signing: for clients, ensuring trust, legal validity, and ease of use from anywhere.
This new workflow enabled Flokk to move from manual, inefficient processes to a fully digital system, with end-to-end control and traceability from negotiation through final ratification.
The results
The implementation of Namirial’s electronic signature represented a radical improvement in Flokk’s contract efficiency. In less than a year, the company moved from a slow, paper-dependent model to a 100% digital and scalable system.
Key achievements
- 97% of contracts signed electronically in under one year.
- Drastic reduction in time for signing, approval, and archiving.
- Complete traceability: real-time visibility of each contract’s status.
- Improved customer and sales team experience, with faster and clearer processes.
- Reduced environmental impact thanks to the elimination of paper-based processes.
“The advantage of this tool is that I can see at any time the exact status of each contract.”
— Philipp Dicke, Managing Director of Flokk in Germany and Austria
A partnership that drives competitiveness and sustainability
The collaboration between Flokk, OPTANIUM, and Namirial enabled the company to digitize its contract processes, increase competitiveness, and strengthen its commitment to sustainability.
“Working with OPTANIUM was extremely professional. All our requirements were met, the implementation was completed on time and within budget, and our sales team welcomed the new tool.”
— Philipp Dicke, Managing Director of Flokk in Germany and Austria
“The integration between OPTANIUM and Namirial’s electronic signature is very simple. The digital signature has become indispensable in less than a year and will be extended to other countries.”
— Marcel Nebel, CEO of OPTANIUM
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Disclaimer: this success story was originally produced and published by Signaturit. Following the integration of Signaturit into the Namirial Group, it is now hosted on the Namirial website for archival and informational purposes. The results, figures, branding, and product references reflect the customer experience at the time of original publication and may no longer represent current offerings or outcomes.