With a solution specifically designed for car dealerships, Diggics has digitalized its clients’ document management through DiggiCar, integrating Namirial’s electronic signature. The result is faster processes, the elimination of manual tasks and in-person signatures, and a fully digital, traceable sales experience.
In many dealerships, sales file management remains complex, fragmented, and highly manual. Processes such as collecting documentation, completing forms, and signing contracts still depend on paper and face-to-face interactions, slowing operations and creating risks.
Diggics developed DiggiCar, a solution specifically designed to fully digitalize this workflow. Through a 100% web-based platform and integrated technologies such as Namirial’s eSignature, dealerships can centralize operations, reduce errors, and offer customers a modern and agile experience.
The Challenge
Document management in dealerships often relies on manual, in-person, and poorly standardized processes. Sales files, contracts, GDPR consents, and SEPA mandates are frequently handled on paper, resulting in several inefficiencies:
- Lack of coordination and traceability, with duplicated tasks and limited visibility into the status of each file.
- Scattered paper-based documentation, with risks of loss and inefficient archiving.
- Slow, in-person processes, especially when signing documents.
- Manual errors and compliance risks caused by duplicate data entry and lack of control.
In addition, many dealerships face barriers to modernizing these processes, whether due to limited technical resources, lack of awareness of available tools, or concerns about the legal validity of electronic signatures.
“Many dealerships know they need to digitalize, but day-to-day operations do not give them the opportunity to stop and rethink their processes. With DiggiCar, our goal is precisely that: to make the journey simple and guided.”
— Iolanda Milán, PMO at Diggics
The Solution
DiggiCar – Commercial Files is a web platform designed for dealerships to centrally and seamlessly manage all vehicle sales documentation without the need for additional tools or advanced technical knowledge.
The system is built to adapt to a dealership’s daily operations, allowing different teams to work within a shared and structured environment. Through a guided workflow, the platform indicates the required steps for each file, automates repetitive tasks, and reduces the likelihood of errors.
In addition to digitalizing the process, DiggiCar includes features such as:
- Automatic file creation from the vehicle order.
- Integrated electronic signatures, both in-person and remote.
- Smart autofill for forms such as GDPR consents and SEPA mandates.
- Customer document uploads through personalized URLs.
- Integration with agencies for vehicle registration and ownership transfers.
- Automatic archiving within the corresponding file.
Thanks to this approach, DiggiCar not only digitalizes the sales file but transforms it into a more agile, traceable, and manageable process for the entire team.
How Does It Work in Practice?
One of DiggiCar’s key strengths is its guided workflow, which supports users from the very first step through to the complete closure of each file, reducing errors and ensuring full document compliance.
Results and Impact
Since its implementation, DiggiCar has enabled dealerships to transform sales file management, delivering significant improvements in both operational efficiency and customer experience.
The main benefits include:
- Operational agility through reduced processing and file-closing times.
- Fewer errors and greater control thanks to task automation and real-time traceability.
- Cost savings achieved by eliminating paper, printing, and unnecessary travel.
- Improved customer experience through faster, fully digital processes with no need for in-person visits.
DiggiCar transforms a traditionally manual process into an efficient and secure digital experience.
Much More Than a Tool
Beyond digitalizing sales file management, DiggiCar stands out for its ability to adapt to each dealership’s specific needs and for the close support Diggics provides throughout the entire process.
- Continuous evolution, with ongoing improvements based on dealership feedback.
- Personalized support, from initial planning through implementation.
- Complete flexibility, allowing easy adaptation to regulatory, operational, or strategic changes.
“Although no tool is perfect, our commitment is to evolve alongside our clients: to listen, adapt, and always provide the best possible solution.”
— Iolanda Milán, PMO at Diggics
A Partnership That Creates Value
The collaboration between Diggics and Namirial demonstrates how the integration of key technologies can enhance specialized solutions and deliver real value to the market.
In this case, advanced electronic signature capabilities have been natively integrated into DiggiCar, enabling dealerships to complete document processes in a fully digital, secure, and traceable manner.
“The integration with Namirial has been key to taking sales file digitalization to the next level. It has allowed us to offer our clients a faster, more secure, and more professional experience, removing operational barriers and enabling a fully digital sales closing process.”
— Iolanda Milán, PMO at Diggics
The technical implementation was fast and efficient. In just 80 hours of development, Diggics integrated essential functionalities such as automated signature sending, tracking, and process completion, supported by direct assistance and clear technical documentation.
This collaboration is an example of how Namirial works with its partners: listening to their needs, providing continuous technical support, and building solutions together that make a real difference.
Disclaimer: this success story was originally produced and published by Signaturit. Following the integration of Signaturit into the Namirial Group, it is now hosted on the Namirial website for archival and informational purposes. The results, figures, branding, and product references reflect the customer experience at the time of original publication and may no longer represent current offerings or outcomes.