Discover how Citya Immobilier transforms its rental process with electronic signatures and document automation, improving efficiency, reducing processing times and optimising the tenant experience.
With more than 30 years of experience, Citya Immobilier is a prominent French company in the real estate sector. It offers comprehensive services including condominium management, property management, rentals and real estate transactions, serving a wide range of customers through Groupe Arche.
In this success story, we present the key factors behind how they have managed to transform their rental process with Namirial electronic signatures and document automation, improving efficiency, reducing processing times and optimising the tenant experience.
10 min
to complete a tenant file
100%
a digital process
+30
years of experience
The challenge: Simplifying bank account opening while complying with regulations
Citya’s traditional rental process presented multiple challenges that they wanted to overcome:
- Inefficiency in contract signing: The need for physical signatures required multiple journeys and could delay the process if mistakes were made, such as the omission of an initial.
- Administrative complexity: Manual management involved a constant exchange of physical documents, such as letters and contracts, generating delays and increasing the possibility of errors.
- Geographical limitations: Many customers were looking for properties in cities different from their place of residence, making in-person visits and document signing more difficult.
“Rental is our core business, and it was essential to simplify the process to improve the tenant experience. We needed a more agile and digital approach that would make every stage easier.”
Frédéric Chaminade, Managing Director of Groupe Arche
The solution: Digitalisation with automated KYC and electronic signatures
To address these challenges, Citya Immobilier digitised its processes in collaboration with Namirial. The integration includes:
Automation of document control: Automating document verification and validation, reducing errors and accelerating the approval of files.
Digitalisation of the tenant file: Customers can now prepare and submit their documents digitally, enabling efficient pre-validation and real-time monitoring of the status of their application.
Remote electronic signature: An electronic signature system was implemented that allows tenants to sign contracts from any location, eliminating the need to travel and speeding up the process.
“Digitalisation has enabled us to simplify the rental process significantly. Thanks to automation and electronic signatures, our teams work more efficiently and tenants enjoy a faster, safer and hassle-free process.”
Frédéric Chaminade, Managing Director of Groupe Arche
A new, simple and efficient process
- Apartment selection
The tenant chooses the property and we organise visits following a pre-selection. - Visit and selection
Our advisor accompanies the family, couple or student to visit the properties. Once the decision has been made, we begin creating the file. - Preparation and validation of the file
The tenant gathers and submits the documentation digitally. Once received, we perform a pre-validation, allowing the customer to follow progress in real time. We confirm receipt of all required documents, such as payslips and tax notices. - Electronic signature
This step is carried out remotely, eliminating the need to travel. It is a significant change that provides simplicity and efficiency, reducing the exchange of documents and encouraging a smoother relationship. - Contract signing and moving
Once the rental agreement has been signed, the moving date is defined. The electronic signature speeds up the entire process and makes this moment more practical and accessible.
The results: Efficiency, security and an improved experience
The adoption of these digital solutions has generated significant benefits:
- Operational efficiency: Automation and digitalisation have reduced the loss of documents and enabled faster responses to requests, improving the productivity of the team/regulatory authority or litigation. In this way, the bank protects itself from regulatory sanctions.
- Time savings: Compiling a tenant file has been reduced to approximately 10 minutes, optimising efficiency for both customers and internal staff.
- Improved customer experience: The ability to complete processes remotely has increased tenant satisfaction, especially among those looking for properties in different cities.
“Electronic signatures have been highly appreciated by our internal teams. Lost files are a thing of the past and we can respond more quickly to our tenants. Now, it takes only 10 minutes to create a tenant file. We have taken a major step forward with Namirial!”
Frédéric Chaminade, Managing Director of Groupe Arche
Digitalisation as a driver of change in the real estate sector
Citya Immobilier’s experience demonstrates how digitalisation can completely transform operations in the real estate sector. By adopting solutions such as electronic signatures and the automation of document control, the company has not only optimised its internal processes, but has also significantly improved the experience of its customers.
Simplifying the rental process, reducing processing times and eliminating geographical barriers have enabled Citya to offer a more agile, efficient and secure service. This case reflects how digital innovation not only responds to current market needs, but also drives competitiveness and prepares companies for the future of the real estate sector.
Are you ready to digitise your processes and transform your business? Discover how Namirial solutions can help you achieve your goals. Contact us today!
Disclaimer: This success story is based on original content adapted for publication on the Namirial website for informational and archival purposes. The figures, brand references, product details and results described relate to the customer experience at the time of the original project and may not reflect current products, services or outcomes.