Aon: Digital Notifications to the Public Administration

Aon, a global leader in professional services specializing in risk, insurance, reinsurance, human resources and consulting solutions, has demonstrated its commitment to innovation and efficiency by integrating digital solutions into its operations.

In an increasingly digitalized work environment, with the growing adoption of remote work, Aon has found in Namirial a strategic partner to optimize its communications with the Public Administration, the management of its electronic certificates, and its electronic signature document processes.

This collaboration has allowed Aon to maintain its market leadership, improving both security and agility in its key electronic transactions, benefiting both its employees and its clients.

In this success story, we tell you the key points of how it achieved this.

The Challenge

Aon faced the challenge of maintaining productivity and security in its document processes and electronic transactions, in a context where remote work had become the new norm. The need to communicate with numerous Public Administration offices, sign contracts and agreements, and manage electronic certificates from different devices efficiently and securely, from anywhere, without the possibility of in-person meetings or travel, represented a significant challenge for the company.

Additionally, they needed a solution that was not only easy to implement, but also compliant with current legal regulations.

“The challenge of maintaining productivity and document security in a remote work environment required Aon to adopt solutions that were both efficient and legally sound.”

— Juan José Salvadores, Head of the Legal Department at Aon in Iberia and Middle East

Solution

To overcome these challenges, Aon relied on Namirial and adopted 3 key products:

• The Public Administration electronic notification manager: this tool allows Aon to centralize and automate the management of all Public Administration mailboxes in a single place, accessible with a single click. In addition, employees can download and respond to notifications directly from the platform without needing to leave it. As an added benefit, Aon has configured automatic redirection flows, so that each department receives relevant notifications based on the issuing body, geographic location and other variables.
• The electronic certificate manager: the platform for issuing and centralizing digital certificates allows electronic tasks to be carried out securely, maintaining full control over how employees use the certificates. The tool keeps a complete audit trail, allowing certificate usage to be monitored. Combined with the timestamping system, this lets the company know when and where users access certificates, as well as what actions they perform.
• Electronic signature: its implementation has allowed Aon to efficiently manage all kinds of documents and contracts. Employees can send documents for recipients to sign and validate digitally. The tool collects evidence of sending and receipt, ensuring maximum security in signed documents, with validity that even exceeds that of a handwritten signature.

“With the implementation of the notification manager, cloud-based electronic certificates, and electronic signature, Aon achieves automation and digitalization of its document processes and interactions with the Public Administration, guaranteeing the integrity and security of every electronic transaction.”

— Juan José Salvadores, Head of the Legal Department at Aon in Iberia and Middle East

Results

The integration of these 3 solutions has had a significant impact on Aon‘s efficiency and security:

• Processes that previously took days or weeks are now completed within hours, allowing Aon to respond more quickly to its clients’ needs.
• It has drastically reduced the risk of errors and paper usage, aligning with the company’s sustainability goals.
• Improved operational efficiency: ultimately, Aon has managed to maintain business continuity in a remote work environment, while improving the satisfaction of its employees and clients.

The multinational company has relied on Namirial‘s support to drive the digitalization of its internal processes. As a Qualified Trust Service Provider, Namirial complies with the highest security standards established by the European eIDAS 910/2014 regulation.

“The integration of multiple solutions under a single provider has allowed Aon to optimize its operations, reducing time and costs, and improving the response to our clients’ needs.”

— Juan José Salvadores, Head of the Legal Department at Aon in Iberia and Middle East

Digitalization as the Key to Business Efficiency and Resilience at Aon

The collaboration between Aon and Namirial is a clear example of how digitalization can transform and optimize business processes. By implementing solutions such as the Public Administration notification manager, the electronic certificate manager, and electronic signature, Aon has not only overcome the challenges of remote work but has also significantly improved the efficiency, security, and sustainability of its operations.

This success story shows that, with the right tools, companies can quickly adapt to new work environments and continue providing exceptional service to their clients.

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Disclaimer: this success story was originally produced and published by Signaturit Group. Following the integration of Signaturit into the Namirial Group, it is now hosted on the Namirial website for archival and informational purposes. The results, figures, branding, and product references reflect the customer experience at the time of original publication and may no longer represent current offerings or outcomes.