Trusted Voices is Namirial’s podcast in which experts in innovation and trust services discuss key topics for the future of the European economy and society, such as digital trust, digital identity, and the challenges and opportunities related to the evolution of EU regulation.
In the fifth episode, Matteo Panfilo (Product Strategy Director at Namirial) interviews Michael Lakhal (Chief Product Officer at Namirial) exploring the rise of AI Agents and their growing impact on business processes, particularly in regulated industries. They discuss why intelligent automation must be supported by a robust trust layer capable of ensuring control, auditability, and verifiable evidence of the actions performed by autonomous agents.
Among the topics covered in the fifth episode of Trusted Voices are:
- The evolution of AI Agents from assistants to autonomous systems.
- Automation of workflows, customer onboarding, document validation, and approval processes.
- The importance of trust in AI-driven operations.
- The role of the trust layer in regulated environments.
- Identity, accountability, and traceability of agent actions.
- Audit trails, enforceability, and the ability to prove what happened during a transaction.
- Managing systemic risk in large organizations.
- The role of Qualified Trust Service Providers (QTSPs) in ensuring security, control, and compliance.
- The need to balance innovation with governance and oversight.
- Why organizations should act now, as AI Agents are already becoming a reality.
The podcast is in English, but you can activate subtitles with YouTube’s automatic translation.