Milan, Italy – 16th Dec 2025 – Namirial S.p.A. (“Namirial”) announces its transformation into a fully AI-First company, marking a decisive evolution in how Digital Trust services are designed, delivered, and deployed at scale. In an era defined by regulatory complexity, data proliferation, and growing cybersecurity threats, Namirial is placing artificial intelligence at the core of its innovation strategy, organizational culture, and product development roadmap.
“Becoming an AI-First company is not just a strategic milestone; it is a commitment to shaping the future of digital trust” said Max Pellegrini, CEO of Namirial. “AI allows us to innovate faster, deliver smarter services, and anticipate the needs of a world where security, compliance, and user experience must work together seamlessly. This transformation elevates our ability to serve customers with intelligence at every step.”
AI-First Company: what this means for Namirial and its customers
In a highly regulated and increasingly complex digital ecosystem, AI is becoming essential to strengthen security, ensure compliance, and improve operational efficiency. Namirial’s AI-First strategy enhances its core trust services with intelligence and automation:
- Qualified Electronic Signatures (QES): reinforced by biometric verification and predictive fraud detection.
- Digital Identification & Onboarding: accelerated through multimodal AI and real-time identity validation.
- Certified Communications (PEC, eDelivery): optimized with automation and anomaly-detection modelling.
- Digital Archiving: strengthened with AI-based classification, monitoring, and compliance workflows.
These enhancements provide customers with faster, safer, and more scalable digital trust experiences, and are part of a broader company evolution built on three core principles. AI is first and foremost a strategic priority (AI as a Strategic Priority): it is being embedded across software development, compliance, support, and product innovation, becoming a long-term engine of competitiveness. At the same time, artificial intelligence enables Namirial to accelerate its mission, enhancing personalization, operational efficiency, and resilience, in a constantly evolving technological and regulatory landscape (AI Accelerates Namirial’s Mission). Finally, AI adoption takes place with full confidence (AI Adoption With Confidence), thanks to internal training programs, dedicated tools, responsible governance, and continuous support provided to all teams.
The Namirial AI Lab and the role of the Chief AI Officer (CAIO)
This cultural shift is reinforced by the Namirial AI Lab, a true hackathon launched in 2023 and now in its eighth edition in 2025, which brings together developers across offices to experiment with advanced technologies, explore new use cases, and integrate AI into both internal processes and the product portfolio.
As part of its transformation, Namirial has appointed one of the first Chief AI Officers (CAIO) in Italy, strengthening its commitment to responsible and strategic AI governance. Operating across IT, product, legal, and compliance, Davide Coletto, the CAIO of the company, ensures that all AI initiatives align with business goals, regulatory frameworks, and ethical standards. This leadership accelerates the development of AI-powered features such as intelligent document processing, automated verification, predictive fraud prevention, and next-generation digital trust workflows.
Introduction of Agentic AI
A significant milestone in Namirial’s strategy is the introduction of Agentic AI, the next frontier of intelligent automation. These autonomous systems are capable of orchestrating complex processes, validating documents, detecting anomalies, and interacting with enterprise systems without human intervention, while continuously learning from operational contexts. “Agentic AI represents a fundamental shift from static workflows to intelligent, adaptive systems,” said Davide Coletto, Chief AI Officer at Namirial. “Our focus is building AI that collaborates with people and processes, learns from real-world contexts, and ensures trust by design. This is how we will shape the next generation of secure, autonomous digital services.”
Namirial’s AI-First evolution is anchored in a robust governance model integrating security, ethics, and continuous compliance:
- Explainable AI (XAI): transparency and accountability in decision-making.
- Human-in-the-Loop: oversight for high-impact decisions.
- Dynamic compliance: alignment with EU AI Act, GDPR, eIDAS, ISO/IEC 42001.
- Bias mitigation: continuous monitoring and dataset auditing.
This framework ensures AI systems remain ethical, auditable, and trustworthy.
Namirial’s AI-enabled trust services are already bringing measurable improvements to industries including finance, insurance, healthcare, energy, logistics, and public administration. From fraud prediction to biometric authentication, from automated document validation to real-time compliance monitoring, AI is helping organizations enhance efficiency, security, and transparency across the entire digital trust spectrum.
With the introduction of the Chief AI Officer, the deployment of Agentic AI, and the adoption of a comprehensive responsible AI framework, Namirial is evolving from a traditional trust service provider into a global AI-powered enabler of secure, transparent, and intelligent digital interactions — defining the next chapter in the future of Digital Trust.
About Namirial
Namirial is a global leader in Digital Trust Services and Digital Transaction Management, enabling secure, compliant and efficient digital interactions for enterprises, public administrations and citizens. Founded in 2000 in Italy, the company has grown into a multinational group operating across Europe, Latin America and Asia, supported by a network of over 2000 business partners and serving customers in more than 92 countries.
Recognized as a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, Namirial delivers trusted digital identities, electronic signatures — including Qualified Electronic Signatures — certified communications, digital archiving, electronic invoicing, and workflow automation. Namirial solutions combine legal validity, strong authentication, full traceability and seamless user experience, making complex, regulated transactions simple and secure.
Backed by internationally recognised certifications such as ETSI EN 319 411 and ISO/IEC 27001, Namirial plays a strategic role in digital transformation projects across highly regulated sectors including banking, insurance, healthcare, utilities, logistics and the public sector.
With more than 1,300 employees worldwide, Namirial pairs deep technological expertise with strong regulatory know-how to help organisations digitize mission-critical processes while ensuring compliance, security and scalability. Through its platforms, businesses can perform identity verification, sign documents remotely or in person, manage digital workflows, exchange official communications and archive data securely.
Driven by a commitment to continuous innovation, Namirial is shaping the future of Digital Trust by integrating artificial intelligence, advanced security frameworks and cloud-native architectures into its solutions. The company’s mission remains constant: enabling organisations to accelerate digital transformation with confidence, reliability and legal certainty.
Discover more: www.namirial.com
Media contact
Manjù Rizzi, Communication Coordinator
m.rizzi@namirial.com
Press Agency: Image Building namirial@imagebuilding.it