Introduction
Autoklass is a Romanian company specializing in the sale of new and used cars, as well as in providing after-sales services, operated in accordance with the standards of the brands it represents.
The company is one of Mercedes-Benz’s most important partners in Romania. With a team of over 700 employees, Autoklass manages a high volume of contractual interactions with customers and partners, supporting its market position with solid economic results and over 20 years of experience in the automotive industry.
Challenges and reasons for implementing a digital solution
Autoklass’s business involves managing a high volume of contracts and documents. Each transaction involves multiple documents that must be transmitted, signed, and archived in a secure manner and in accordance with legal requirements.
Traditional processes, based on printed documents or unsecured email exchanges, involved additional time, risk of errors, and a less flexible and pleasant experience for customers – especially in situations where documents had to be signed remotely.
In addition, the large volume of documents processed created the need for a solution that would enable efficient management of document signing and delivery workflows.
In this context, Autoklass sought a digital solution that would simplify and standardize signing processes while providing a modern and intuitive experience for its customers.
Why did Autoklass need an electronic signature solution?
To enable fast and flexible document signing, including remotely, Autoklass needed an electronic signature solution that was simple, legally secure, and easy to integrate into existing processes. The solution had to support a high volume of signatures without affecting the customer experience.
Why Namirial?
Autoklass chose Namirial as its partner for implementing an electronic signature solution due to its solid expertise in digitizing document processes and its ability to support simple, secure, and scalable signature workflows.
The Namirial solution enabled Autoklass to efficiently manage document signing processes, including remote customer interactions, providing legal certainty and an intuitive user experience. The use of Namirial solutions, starting in 2019, has helped the company standardize its signing processes and improve the digital experience it offers its customers. Thousands of documents are securely signed every month and archived electronically, either directly or through interfaces with the company’s own systems. This has simplified work processes, eliminated printed documents and physical archives, and led to reduced processing times and costs and increased service quality.