In today’s competitive business climate, it is essential to seek cost-cutting possibilities, to improve operational efficiency, and to pay attention to customer interests and demands to improve the bottom line. Printing documents solely to capture a customer’s signature is not only outdated in today’s tablet-pervasive environment but also a significant waste of time and money. More than that, paper handling is extremely time-consuming for sales and service personnel and thus reduces the likelihood of efficient customer communication, which in turn limits up-sell and cross-sell opportunities.
Modern e-signature-based digital document processes are now geared up to remedy the situation, as they can close the final gap in the quest to go fully paperless at the point of sale (POS). This white paper looks at the specific requirements for such e-signature software in typical business-to-consumer (B2C) use cases in both direct sales channels as they are typically found in today’s bank branches, retail stores, and customer centers and indirect sales channels, such as those operated by agencies and merchants.
First, this white paper helps you select the most appropriate way to e-sign your digital documents in your POS scenario. After pointing out why you need to look beyond pure e-signature capturing toward productivity, we highlight the most important security aspects you need to consider. After introducing the pros and cons of various hardware choices for signature capturing, we show you how to ensure the authenticity of signed documents and how to prove the validity of documents in case of a dispute. Next, we touch upon the most important topics you need to think about when integrating and deploying the e-signature solution into your IT and application environment. Finally, the paper introduces the Namirial Sign Enterprise edition and its SIGNificant Server.
This White Paper is only available in English.
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