In today’s competitive business climate, it is essential to seek cost-cutting possibilities, to improve operational efficiency, and to pay attention to customer interests and demands to improve the bottom line. Printing documents just to capture a customer signature is not only completely outdated in today’s tablet-pervasive everyday life but also is a great waste of time and money. More than that, paper handling is extremely time-consuming for sales and service personnel and thus reduces the likelihood of efficient customer communication, which in turn limits up-sell and cross-sell opportunities.
Modern e-signature-based digital document processes are now geared up to remedy the situation, as they can close the final gap in the quest to go fully paperless at the point of sale (POS). This white paper looks at the specific requirements for such e-signature software in typical business-to-consumer (B2C) use cases in both direct sales channels as they are typically found in today’s bank branches, retail stores, and customer centers and indirect sales channels, such as those operated by agencies and merchants.
First, this white paper helps you to select the most appropriate signing device, deployment model, and document format. Then we take a deeper look at important security aspects. After discussing the best architectural choices for a fast and seamless integration into your environment, we look at all the aspects that are important specifically to mobile scenarios, in which you will also see that e-signing is much more than simply signing digital documents—it’s about productivity. Finally, we also illustrate the end-to-end business processes that real-customers have implemented for mobile e-signing with Namirial solutions.
E-Signing in the field – Paperless contracting in mobile sales and service delivery
This White Paper is only available in English.
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