Mag. Sandra Golser, Head of Team Digitization Customer Experience & Regulatory, Raiffeisenlandesbank Niederösterreich-Wien, provided detailed insights into digital signature integration into Raiffeisen processes in omnichannel in a special online edition of Innovation Summit Banking Insurance.
Access the recording of the presentation to learn about:
- Influences of particular importance for the project, such as the changed behavior of customers as a result of the Covid-19 pandemic
- External project framework elements, such as identification procedures and regulations
- Importance of the Raiffeisen omnichannel platform as core of digital transformation in the organization
- How the digital signature was brought into line with the desired customer journey
- How a digital signature is generated in combination with the Raiffeisen push
The presentation was supported by Klaus Fellner, Managing Director of Namirial Austria and was provided in German language.